FAQ

Questions.
Honest answers.

We sell a system, not a fantasy. Everything you should know before you commit.

The product
Why fifteen minutes?

Because anything longer doesn't survive a real day. The daily ritual splits across morning + evening if you want, and the whole thing is completable in under fifteen minutes. If it can't be done daily, it doesn't compound. And compounding is the whole point.

Is this another habit tracker?

No. Habit trackers count streaks. Elite Mentality measures four dimensions (Discipline, Mastery, Strategy, Reputation), plus mastery hours toward a 10,000-hour horizon, plus applied frameworks, plus an accountability layer. The streak is the spine, not the whole skeleton.

How is this different from just reading Greene, Jobs, or Koe?

Information doesn't change behaviour. Every lesson in the library ends in one concrete action you take today, applied to your chosen field. We aren't republishing books. We're building the system that turns ideas into shipped work.

Do I need an iPhone?

No. The web app is a PWA that installs to any modern phone. The native iOS app ships alongside for users who want a true home-screen presence and push notifications.

What about Android?

On the roadmap, not v1. The PWA works on Android in the meantime. Installable, offline-tolerant, push-enabled via Chrome.

The streak
What if I miss a day?

You have Streak Freeze tokens. Two per month on Elite. They auto-apply when life intrudes, so a calendar collision doesn't cost you a 41-day run. If you do break, the win-back message is honest, not shame-laden. Day 1 starts again. That's a normal start, not a punishment.

Why does the streak only advance after the evening review?

Opening the app isn't the work. The work is naming the focus, applying the framework, doing the focus block, and closing the loop in the evening. The streak honours all four. Anything less would be performative.

Can I stockpile freeze tokens?

No. The monthly cap is hard at 2. The intent is "buy you back from a bad week," not "let you skip a month."

Trust & data
Where does my data live?

UK-based company, EU-region database. Anti-vision text is encrypted at rest with AES-256-GCM. See the security page for the full list of subprocessors.

Can I export my data?

Settings → Account → Export. Returns a full JSON of every row associated with you, with anti-vision decrypted into the file (your right under GDPR Article 15).

Can I delete my account?

Yes, any time, from Settings. Your PII is tombstoned immediately. The full row is hard-deleted after a 30-day grace window, alongside any associated Stripe subscription cancellation.

Do you sell my data?

No. We have no advertising business and no plan to build one.

Pricing & billing
Is the free tier real?

Yes. Full daily ritual, streak, mastery tracker, one accountability partner, core productivity frameworks. We expect about 12-15% of free users to upgrade to Elite. The rest are welcome to stay free indefinitely.

Can I try Elite without paying?

Yes. Seven-day free trial of Elite. No card required on web sign-up; iOS uses Apple's standard trial flow.

Where do I manage my subscription?

Settings → Billing for web subscribers (Stripe portal). iOS and Android subscribers manage their subscription through the device subscription settings, per platform rules.

Refund policy?

UK consumers have a 14-day cancellation right under the Consumer Contracts Regulations. Beyond that, refunds are case-by-case. Write to hello@elitementality.co.uk and we'll be fair.

Didn't answer it?

Write to hello@elitementality.co.uk. The founder reads every email.

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